Sunday, August 1, 2010


The Cullums laugh, recalling new things they've bought recently -- all the things that don't work the way they're supposed to.

Emily admits she gets seriously annoyed. What bothers John is being put on hold, and then, after he's finally connected with customer service, the problem, the issue -- whatever is wrong can't be resolved.

Emily counts on John to fix appliances; John counts on Emily to deal with buying things on line.

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