Installing their new fax machine, has taken hours on the phone with HELP people who weren't helping.
After more than eight hours of trying to make it work, the Cullums packed up the new machine and returned it.
Today, when a new machine arrived, they went to work again on installing it (without HELP).
They tested the fax mode. It worked until someone phoned them, and throughout the conversation, the fax beeped unmercifully.
Now what? Send back the new machine? Call HELP again?
The Cullums have decided that they'll advise anyone who wants to fax them, to phone them first. Then, and only then, will they turn on the new machine.
The Cullums say, "New appliances are helI!