Right now, there are, in fact, quite a few startups that are offering this kind of live service. The promise of a live person is great in a world of toll-free support, that after a long wait in line, connects you with inexperienced helpers and online tutorials. According to IBISWorld, the U.S. computer and electronic repair industry alone is worth $20 billion annually.
Otobots, a Chicago-based company delivers certified mechanics to people’s driveways. Techy, based in Washington, D.C., has provided same-day laptop repair-service, with couriers picking up and returning the machine.
Fixya is going further -- it is also offering a paid app service -- 6ya.
The smiling guy, a former Apple staffer, fields the phone calls. He hires other experts who work on a freelance basis, and get paid $3 by fixya for each support call.
Here's the fixya ad that touts various areas it supports.
Wow, whoopee, whew -- this is what I need, my husband, John Cullum, often needs, our son JD occasionally needs, is desperately needed by friends and acquaintances who phone me from time to time, when they are stuck, frustrated, tearing out their hair with an unfixable something-or-other.
THIS IS THE TO 6ya