Sunday, July 26, 2015


John Cullum and wife Emily Frankel bought the very best, most powerful vacuum that Consumer Reports advocated -- an expensive, marvelously efficient, do-everything, complicated, thoroughly guaranteed Sears machine.

"I busted my butt over it." John says, as he describes how he tried, but even with help from Sears' help line, he couldn't get a major part  attached.

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